FAQ

Shipping is FREE for all US orders $50+!
Your order will be shipped First Class via USPS. You may upgrade your shipping to Priority which is tracked and insured at checkout for $6.95.

My package hasn’t arrived but the tracking # says it’s been delivered?
Please contact your local post office as we are not responsible for lost, misplaced or stolen packages. You may upgrade your shipping to "Priority" at checkout if you'd like to insure your package.

How long will it take to ship my order?
All orders are processed and will ship within 5-7 business days.

I want to give my order as a gift, does it come packaged?
Alexandra Gioia ships all orders in one of our velvet gift pouches -- ready to be given as a gift.

Do you offer wholesale?
We do! For all wholesale inquiries, please email alexandragioiajewelry@gmail.com. We'd love for you to carry Alexandra Gioia Jewelry in your retail space!

Will I receive the stone pictured?
You may not receive the exact stone pictured but it will be equally beautiful.

Are you available to do a pop-up shop?
Of course! We'd love to be your jewelry vendor at an upcoming community/shopping event in Broward, Palm Beach or Martin County. Please contact us at alexandragioiajewelry@gmail.com. 

Can I exchange my item?
Each piece is unique and handmade to order, making all sales final. In the unlikely event your item is damaged during shipping, please email us at alexandragioiajewelry@gmail.com within 5 days of purchase along with a photo of the item to arrange an exchange.

Care Instructions
Keep in mind each piece is handmade so please be extremely delicate with them. Avoid putting your jewelry in contact with chemicals including hair products, lotions, perfume, salt water and chlorine. 

Can I still purchase from your Etsy shop?
Of course! We love Etsy as much as you do and can find our shop at www.alexandragioia.etsy.com.